Reimbursement policy
ORGAM for MAISON D'ASA Return Policy
At ORGAM, we strive to offer you a seamless shopping experience. Our return policy is designed to ensure your satisfaction while adhering to commercial standards.
1. Conditions for Return
Returns are accepted under the following conditions:
- The product is defective or has a significant issue not caused by misuse.
- The product does not match your order (eg, incorrect color, size, or model).
Products must be returned in their original condition, unused, and with all original packaging and labels. Incomplete, damaged, or used returns will not be accepted.
2. Return Procedure
To initiate a return:
- Contact our customer service team within 14 days of receiving your order to report the issue.
- Our team will provide specific return instructions and a prepaid return label if the return meets the established conditions.
3. Return Shipping Costs
Return shipping costs are fully covered by ORGAM for defective or incorrect items. However, if customs or import fees are applied to the shipment, these fees remain the customer's responsibility. ORGAM does not provide refunds if these fees are refused.
4. Refunds and Exchanges
Returns may result in an exchange for a similar product of equal value or, if applicable, a refund, provided that the return has been accepted by our customer service and meets the conditions outlined in this policy.
5. Restrictions
ORGAM does not accept returns in the following cases:
- Refusal to pay customs fees, local taxes, or any other fees outside the scope of shipping fees covered by ORGAM.
- Products returned without prior approval from customer service.
- Products that are used, damaged, or incomplete.
6. Legal Information
This return policy is implemented by ORGAM, a company registered with the Casablanca Commercial Court under number 420181.
If you have any questions or need further assistance, our customer service team is here to support you every step of the way.
ORGAM Return Policy for MAISON D'ASA
At ORGAM, we strive to provide you with a worry-free shopping experience. Our return policy is designed to ensure your satisfaction while respecting business standards.
1. Return conditions
Returns are accepted in the following cases:
- Product defective or with a major malfunction not caused by misuse.
- Product not corresponding to your order (example: color, size, or model error).
Products must be returned in their original, unused condition and with all original packaging and tags. Incomplete, damaged, or used returns will not be accepted.
2. Return procedure
To initiate a return:
- Contact our customer service within 14 days of receiving your order to report the problem.
- Our team will provide you with specific return instructions and a prepaid return label if the return meets the conditions set out above.
3. Return costs
Return costs are fully covered by ORGAM in cases of defective or incorrect products.However, if customs or import fees are applied to the shipment, these fees remain the responsibility of the customer. ORGAM does not offer refunds in the event of refusal to pay these fees.
4. Refund and exchange
Returns may result in an exchange for a similar product of the same value or, where applicable, a refund, provided that the return has been accepted by our customer service and meets the conditions listed in this policy.
5. Restrictions
ORGAM does not accept returns in the following cases:
- Refusal to pay customs fees, local taxes or any other fees outside the scope of the delivery costs covered by ORGAM.
- Products returned without prior agreement from customer service.
- Used, damaged or incomplete products.
6. Legal information
The return policy is implemented by ORGAM, a company registered with the Casablanca Commercial Court under number 420181.
If you have any questions or need further assistance, our customer service team is available to help you every step of the way.